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Refund Policy

Tenacity Apparel LLC Return Policy

At Tenacity Drip, we are committed to ensuring that our customers are completely satisfied with their purchases. We understand that sometimes an item may not fit or feel as expected. In keeping with our commitment to customer satisfaction and our brand's core values of perseverance and a positive mindset, we offer a hassle-free return policy.

Return Eligibility:

  1. Time Frame: Returns are accepted within 30 days from the date of purchase.
  2. Condition: Items must be returned in their original condition, unwashed, with tags still attached. Please wear it no more than once to determine a proper fit if you plan to return the product. Items that seem overworn will have their return request denied.
  3. Exclusions: Final sale items cannot be returned or exchanged.

How to Initiate a Return:

  1. Return Request: Visit our website and navigate to the 'Contact' section. Fill in the required details to initiate a return request.
  2. Confirmation: Upon submission, you will receive a confirmation email with your return request details.
  3. Shipping Label: A prepaid return shipping label will be provided to you. This is a part of our commitment to a seamless return experience and ensuring that your journey with us remains stress-free.
  4. Package Return: You will be responsible for properly packing the product to ensure it's safe return. We will deny a return request if the package is damaged due to improper packing.

Refund Process:

  1. Inspection: Once we receive your returned item, it will undergo an inspection to ensure it meets our return criteria.
  2. Refund Approval: If approved, the refund will be processed to the original method of payment within 7-10 business days.

Exchange Option: If you prefer an exchange instead of a refund, please indicate this in your return request. Exchanges are subject to item availability.

Our Commitment: Your satisfaction is our top priority. If you have any questions or need assistance with your return, our customer service team is here to help. We believe in building a positive and supportive relationship with our community, reflecting the tenacity of those who wear our brand.

Thank you for choosing Tenacity Drip – where style meets the spirit of determination.


 

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